For more details, refer to the CUIC release notes. Note: Cisco Unified Intelligence Center supports upgrading using the COP file, only through the Command Line Interface(CLI). Installation of the COP file installs the VMware Tools software that you mounted in the virtual CD/DVD drive in Step 3 above. ![]() To install the COP file, continue with the install/upgrade wizard. To install the VMware Tools Upgrade COP file that you downloaded in Step 1, enter the required information in the first page of the install/upgrade wizard. Step 4 Log in to the Unified CM Operating System Administration GUI, and choose Software Installation/Upgrade. In the popup window, choose Interactive Tools Upgrade Right-click the virtual machine that you are upgrading, and choose Guest > Install/Upgrade VMware Tools. Step 3 To mount the correct version of the VMware Tools software in the Guest virtual CD/DVD drive, perform the following sub-steps. Step 2 From the vSphere Client log in to vCenter, or your ESXi host, and go to the Hosts and Clusters view ( Ctrl+Shift+H). ![]() ![]() The COP file for Cisco Unified Communications Manager 8.0(2+) on ESXi 4.1 may also be used for CUCM 8.0 on ESXi 5.0.COP file applicable for Cisco Unified Intelligence Center 8.5(2) to 8.5(4) builds:.Step 1 Download the VMware Tools Upgrade COP file located at the following location and and copy it to your SFTP/FTP server:
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